Terms of Service

You must be at least 16 years old (or the age of digital consent in your jurisdiction) to use Sitora. By using our services, you confirm that you meet this requirement. If you are using Sitora on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms.

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately at support@sitora.ai if you suspect unauthorised access.

You may not share your account with others, create accounts by automated means, or register using someone else's identity.

You agree not to use Sitora to:

• Publish content that is illegal, defamatory, harassing, or infringes third-party intellectual property rights.
• Distribute malware, phishing pages, or any content designed to deceive or harm users.
• Scrape, reverse-engineer, or extract the underlying AI models or proprietary systems.
• Circumvent rate limits, security controls, or access restrictions.
• Resell or sublicense access to Sitora without our written permission.

We reserve the right to suspend or terminate accounts that violate these rules, with or without prior notice depending on the severity of the breach.

Your content: You retain full ownership of the text, images, and other material you upload or create using Sitora. By using the platform, you grant us a limited, non-exclusive licence to host, display, and deliver your content solely to operate the service.

AI-generated content: Websites generated by the Sitora AI are owned by you. We make no claim on output produced from your inputs. You are responsible for ensuring that AI-generated content does not infringe the rights of others.

Sitora IP: The Sitora platform, branding, and underlying technology remain the exclusive property of Sitora Ltd. Nothing in these Terms transfers any intellectual property rights to you.

Paid plans are billed monthly or annually as selected at checkout. Prices are displayed inclusive of applicable taxes where required by law. We use Stripe to process all payments securely.

Renewals: Subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date.

Refunds: You may request a full refund within 14 days of your initial purchase if you are not satisfied. After this period, refunds are issued at our discretion. Cancellation stops future charges but does not entitle you to a refund for the current billing period.

Downgrades: If you downgrade to a free plan, features beyond the free tier will become inaccessible at the end of the current billing period. Your data is retained for 90 days before deletion.

When you publish a site, it becomes publicly accessible at your chosen domain. You are solely responsible for the content of your published website and ensuring it complies with applicable laws, including those relating to data collection, cookies, and consumer rights in your jurisdiction.

Sitora may take down published websites that receive valid legal complaints or that violate Section 3 (Acceptable use) without prior notice.

We target 99.9% monthly uptime for the Sitora editor and hosting infrastructure. Planned maintenance is communicated at least 24 hours in advance via our status page. We are not liable for losses caused by downtime beyond what is set out in your applicable plan's service level agreement.

To the maximum extent permitted by law, Sitora's total liability for any claims arising under these Terms shall not exceed the fees you paid to us in the 12 months preceding the claim.

We are not liable for indirect, incidental, special, or consequential damages, including loss of revenue, loss of data, or loss of business opportunity, even if we have been advised of the possibility of such damages.

Sitora is provided "as is" without warranty of any kind, express or implied. We do not warrant that the service will be error-free, uninterrupted, or that AI-generated content will be accurate, complete, or fit for any particular purpose.

You may close your account at any time from your account settings. We may suspend or terminate your account if you breach these Terms, if required by law, or if we discontinue the service (with at least 30 days' notice in the latter case).

Upon termination, your right to use Sitora ends immediately. Sections 4, 8, 9, and 11 survive termination.

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless you are a consumer resident in another jurisdiction with mandatory local consumer protection laws.

We may modify these Terms at any time. We will provide at least 14 days' notice of material changes via email or in-app notification. Continued use after the effective date constitutes your acceptance of the revised Terms.

Questions about these Terms? Email legal@sitora.ai or write to: Sitora Ltd, 123 Example Street, London, EC1A 1BB, United Kingdom.